Terminal Services Log

The Terminal services log Customer Suppor is available 24-7 for our customers who require access to information which may help them gain further benefits from our products and services.

In addition to Frequently Asked Questions (FAQ’s), product update and configuration information, customers can also report and track product related issues.

Terminal services log Customer Support
Email: support@terminalserviceslog.com

All communication with our clients is via email, as we think that long-time phone conversations are not time spent productively.

Emails are answered quickly as possible typically we solve problems within one day, often hours. If email arrives during our working hours, you'll usually receive an answer within minutes.

Support Entitlement

	Description	Support
	Business Hours	24 x 5
1.	Acknowledgment	Under 1 Business Day
2.	E-Mail
3.	Remote Connect
4.	Minor Release
5.	Major Release

Standard support is available Monday-Friday, 9am to 5pm Pacific Time (17:00-01:00 GMT)


Example Format of Information while Logging Your Problem:
Version of the product: Terminal services log 2.0
Operating System: Windows 2000, Windows 2003, Windows 2008 + SP if any available
Citrix version (if available): Citrix Presentation Server 4.5
Details of the problem:
The steps to reproduce the problem
DB file