Terminal Services Log Customer Support is available during regular business hours. We review and answer messages from 9am CET/ 3am EST until Midnight CET/ 6pm EST.
Terminal Services Log Customer Support
Email: support@terminalserviceslog.com
Emails are answered as quickly as possible. Typically we solve problems within one day, often within hours. If your email arrives during regular business hours you'll usually receive a reply within minutes.
Support Entitlement
Terminal Services Log Customer Support
Email: support@terminalserviceslog.com
Emails are answered as quickly as possible. Typically we solve problems within one day, often within hours. If your email arrives during regular business hours you'll usually receive a reply within minutes.
Support Entitlement
| Description | Support | |
|---|---|---|
| 1. | Acknowledgment | Less Than 1 Business Day |
| 2. |  |
|
| 3. | Remote Connect | |
In order to ensure fast service, please provide the following information when submitting your support request:
- Version of the product: e.g. Terminal Services Log 2.1
- Operating System: e.g. Windows 2000, Windows 2003, Windows 2008 + SP if available
- Citrix version (if available): e.g. Citrix Presentation Server 4.5, XenApp 5.0
- Details of the problem: The steps to reproduce the problem
- Database file (for SQL Compact Database) or backup file (for SQL Server database)
