Terminal Services Log

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Terminal Services Log Customer Support is available during regular business hours (9 AM–5 PM New York time, Monday through Friday).

Terminal Services Log Customer Support
Email: support@terminalserviceslog.com

Emails are answered as quickly as possible. Typically we solve problems within one day, often within hours. If your email arrives during regular business hours you'll usually receive a reply within minutes.

Support Entitlement

	Description	Support
1.	Acknowledgment	Less Than 1 Business Day
2.	E-Mail
3.	Remote Connect

In order to ensure fast service, please provide the following information when submitting your support request:

Version of the product:e.g. Terminal Services Log 2.1
Operating System: e.g. Windows 2000, Windows 2003, Windows 2008 + SP if available
Citrix version (if available): e.g. Citrix Presentation Server 4.5, XenApp 5.0
Details of the problem: The steps to reproduce the problem
Database file (for SQL Compact Database) or backup file (for SQL Server database)