Terminal Services Log case study Pioneer Auto Inc.

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Case Study: Pioneer & Terminal Services Log

“Before Terminal Services Log it was challenging to determine who had accessed the terminal server and when, and how long users were on the server.”
Keith Roberts, IT Manager, Pioneer, Inc.

Challenge: Monitoring new users

Pioneer has made a significant investment in Terminal Services technology for remote access, and they wanted to control users and applications using that technology.

Solution: Terminal Services Log

To address these challenges, Mr. Roberts purchased Terminal Services Log software which gave him reporting solutions that provided analysis in user activity times. As Terminal Services Log is easy to install and use there were no expensive consulting services required when TSL was implemented.

Benefits:

As Mr. Roberts said, without Terminal Services Log it was difficult to keep track of how Terminal Services was being used. Now that Pioneer has Terminal Services Log they have a complete analysis of user and application usage times. “In addition, Terminal Services Log helps us determine what applications are most frequently used and which ones are rarely used. Terminal Services Log also allowed us to have detailed usage analysis by department.”

Pioneer Inc.

Pioneer was founded in 1946 in Meridian, Mississippi to service the needs of clutch remanufacturers.

In 1979, Pioneer was purchased by The Barnes Group and the company became known as Pioneer/Barnes. During the Barnes Group's ownership, Pioneer's product lines were expanded and they built their current corporate headquarters and a warehouse-distribution center in Meridian. Pioneer became a subsidiary of UIS, Inc. in 1993. As a member of the UIS family, they continued growth of product lines. In 2003 The Carlyle Group purchased the automotive assets of UIS, including Pioneer. Following the purchase, United Components, Inc. was formed to manage the acquired assets. As a part of United Components, Inc., Pioneer is a part of one of North America's largest companies servicing the replacement parts market.

Customer: Pioneer, Inc.
Web site: Pioneer