Terminal Services Log

Case Study: Pioneer & Terminal Services Log

Before Terminal Services log it was challenging to determine who was accessed terminal server and when, and how long users were on server
Keith Roberts, IT Manager, Pioneer, Inc.

Challenge: Monitoring new users

With many users accessing terminal servers Pioneer has made significant investment in Terminal services technology for remote access. Main program is maintained from one central location. Terminal services decreased client support issues of all client stations. As there is no need to save any user data on the client machine, client machine can be reinstalled without saving anything and new workstation will be ready in minutes as there are customized installations of operating systems on workstations. Pioneer has experienced high company grow and they wanted to control users and applications on terminal server.

Solution: Terminal Services Log

To address these challenges, Mr. Roberts purchased Terminal Services Log software that will allow him reporting solution that provided analysis in user activity times. As Terminal Services Log is easy to install and use there were no expensive consulting services required when application was implemented.

Benefits:

Before Terminal Services log it was challenging to determine who was accessed terminal server and when, and how long users were on server. Now they can easily have reports with complete analysis in users and application usage times. In addition, Terminal Services Log helps us determine what applications are mostly being used and which ones are low on users usage. Terminal services log also allowed us to have detailed usage analysis by department. Track when users are logged on, what applications are the most frequently used, and review applications that a particular group of users used and for how long.